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Contact details for both Usborne Publishing and our EU data protection representative are set out in the “Further Information” at the end of this policy.
What personal information do we collect?
If you contact us with an enquiry, we collect from you essential contact details (your name, email address, phone number and your country) in order to handle your enquiry. Your personal details will not be used for any other purposes.
If you wish to order any of our goods online, we will ask you to provide the personal information that we need for this purpose (your name, email address, phone number, delivery address, and your credit or debit card number and bank details).
All payment transactions are run through the Stripe or PayPal payment platforms for which purposes they are the data processor. We do not store any card details but can access transaction records to confirm payments.
How do we process your personal information?
If you contact us with an enquiry, we will process the personal information that you provide, or we collect from you, including your name, e-mail address, phone number and your country, on the basis that it is necessary for our legitimate interests in order to address or respond to your enquiry and provided this does not prejudice or harm your rights and freedoms.
If you order goods from us, we will process your personal information on the basis that it is necessary to do so for the performance of the contract that we enter into with you and to comply with our legal obligations.
If you sign up to an account with us, we will process your personal information on the basis that it is necessary to do so for the performance of the contract that we enter into with you and/or to comply with our legal obligations and/or that it is necessary for our legitimate interests (to keep our records up to date and manage your account with us).
If you sign up to our Usborne Newsletter, we will use your contact details to provide you with news of details of offers and other opportunities, and on the basis that it is necessary for the legitimate interests we have in promoting Usborne Publishing and the sale of its goods (as described above). We will only contact you in this way if you have opted-in to receive these types of communication. Details of how to do so, and how to opt-out of receiving details of such offers, are on relevant pages of the Usborne Website, or will be in the forms you complete and/or the emails you receive from us.
If you are under 18, please make sure that you obtain your parent/guardian's permission before you provide your personal information to the Usborne Website.
Children under the age of 13 must ask permission of an adult before entering a competition or sending any personal information. If you are the parent or guardian of a child under 13, we may process limited personal data about you so you can give consent for the child to enter a competition. We may use your contact details to communicate with you about the child’s account or use of our services.
Usborne apps do not collect any information about how children use the app and there are no in-app purchases. There are no links to external websites from within the apps.
Links to other websites
Our website contains links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Where do we store your personal data?
We store your personal data on our servers in the UK and EEA.
In order to provide some of our services, we may also use third party providers situated in countries outside Europe (such as the USA). We will ensure that contractual or other safeguards are in place to ensure that your information is adequately protected, and that enforceable rights and effective legal remedies are available for data subjects.
Who do we share your information with?
We may disclose your personal data if we need to do so in order to comply with any legal or regulatory obligation or request, or where we have a legitimate interest in doing so, such as in order to enforce or apply our contract, to investigate potential breaches, or to protect the rights, property or safety of Usborne Publishing or others. This may include exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
We may share your personal data with our third-party service providers who provide services for us or on our behalf (e.g. IT and system administration services, order fulfilment, provision of payment services). We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Except as set out above, we will never sell, distribute or disclose any of your personal information (except anonymous aggregate information) with any third party without your express consent.
In order to provide some of our services, we may use the input of third party providers situated in countries outside Europe (such as the USA) that do not always have the same standards of Data Protection laws as the UK. However, we will ensure that contractual or other safeguards are in place to ensure that your information is adequately protected, and that enforceable rights and effective legal remedies are available for data subjects.
How long do we keep personal information for?
If you contact us with an enquiry but do not enter into a contract with us, we will normally delete your personal data after six months. If you order any of our goods online, we normally retain contract information (including personal data) for six years after the end of the relevant contract, in case issues arise after the termination of the contract.
In certain case, it may not be physically possible to delete certain data (for instance, where it is stored on a secure external server), in which case we will take appropriate steps to ensure that it is not available for re-use or disclosure to third parties.
Your rights as a data subject
As a data subject you have certain legal rights including:
- The right to access the personal data held about you
- The right to ask us not to process your personal data for marketing purposes
- The right to withdraw at any time any consent you have given to receive marketing material from us
- The right to ask us to rectify inaccurate personal data about you
- The right to ask for the restriction of personal data concerning yourself that is inaccurate, unlawfully processed, or no longer required
- The right to ask for the erasure of personal data concerning yourself where processing is no longer necessary, or the legitimate interests we have in processing your personal data are overridden by your interests, rights and freedoms as the data subject
- The right to make a complaint to the supervisory authority (the Information Commissioner’s Office). You can contact the ICO as follows:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
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In case of questions, comments or requests regarding our use of your personal information, please contact us by email to: [email protected], or write to us at the following address:
Usborne Publishing Limited,
83-85 Saffron Hill,
Usborne Publishing Limited is registered in England and Wales
Registered number 01124359
Registered office: 83-85 Saffron Hill, London, EC1N 8RT
Our EU data protection representative is
Usborne Verlag GmbH
Prüfeninger Str. 20
Please email any queries to: [email protected]