Usborne wins Feefo Platinum Award for the third year running

Usborne wins Feefo Platinum Award for the third year running

We’re delighted to share that Usborne has been awarded Feefo’s Platinum Trusted Service Award for the third year in a row.

The Platinum Award is Feefo’s highest recognition and is only given to businesses that have achieved Gold Trusted Service status for three consecutive years. It recognises organisations that consistently deliver outstanding experiences, as judged by independent, verified customer reviews.

What makes this award especially meaningful is that Feefo reviews are made up of two distinct components:

• Product feedback, which reflects customers’ experiences of our books — their quality, content, design and value
• Customer service feedback, which focuses on the support customers receive, primarily through Usborne Community Partnerships and our Independent Usborne Partners

Achieving Platinum status means we’re excelling in both areas. Customers love the books we publish, and they also value the care, knowledge and responsiveness shown by those supporting them before and after purchase.

We have now achieved Gold status for 5 years consecutively. To do so, we had to consistently earn a Feefo service rating of 4.5 or higher from a minimum of 50 verified review annually. In fact our rating is much higher than that – check out our page on Feefo for the latest information.

This success is the result of collaboration across our business. From editorial, design and production teams creating exceptional books, to UCP, customer relations, IT, sales and marketing — and not forgetting our fantastic Independent Usborne Partners — every part of Usborne plays a role in the experience our customers have.

Winning Platinum three years running is no small achievement. It takes consistency, teamwork and a shared commitment to doing things well, every day. This award is a fantastic reflection of that effort.

Thank you to everyone who has contributed, and to our customers for taking the time to leave such thoughtful feedback. Let’s keep raising the bar!